SHOP

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SHIPPING & RETURNS

Shipping Policy

For environmental reasons, we have a minimum order value of $18 (not including shipping). Any orders placed not meeting this minimum will be cancelled and refunded. You will receive a notification of cancellation to explain this.

FREE Local (Singapore) delivery for a minimum purchase of $50

Standard delivery fee (Ninjavan- 2-5 Working Days) : $4.50

All prices including basic TUBES gift wrapping. Additional special gift wrapping services with notes available at a flat rate of $3.

​International deliveries are not available at this time.


Return Policy

Returns are only accepted in case of a manufacturing fault. For all returns, please contact us at studio@rokuatelier.com before returning the item. Once we have acknowledged the return, please ensure that you return the item unused and in its original packaging to our address within 21 days of receiving the item. Please allow 14 days from the date we receive your return for us to process the refund.